Shipping policy

Shipping Policy

At FabellaRugs, we carefully prepare and package every order to ensure safe international delivery.

Processing Time

Most orders are processed within 1–5 business days.

For custom-made or made-to-order products, processing times may vary depending on production requirements.

 

Shipping Carriers

We primarily ship orders using trusted international carriers such as:

  • FedEx Express
  • DHL Express

Carrier selection may vary depending on destination country, delivery speed, and logistics availability.

 

Estimated Delivery Times

Estimated shipping times after dispatch:

  • USA & Canada: 2–5 business days
  • Europe: 2–5 business days
  • United Kingdom: 2–5 business days
  • Middle East: 3–7 business days
  • Australia & International Destinations: 4–10 business days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, holidays, or carrier-related delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

 

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the package and item

We will work quickly to resolve the issue.

Contact

For shipping-related questions, please contact:

FabellaRugs
Email: info@fabellarugs.com
Website: www.fabellarugs.com



 

Customs & Import Taxes

International customers are responsible for any customs duties, VAT, import taxes, or additional fees required by their country.

FabellaRugs is not responsible for delays caused by customs clearance procedures.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.